We are delighted that Carl Taylor, Rostering Manager at Victa Railfreight Ltd, has deservedly been nominated in the customer service category at this year’s RailStaff Awards. Please spare a minute of your time to show your appreciation of the great work Carl delivers for the industry by voting for him here
Carl joined Victa Railfreight in 2017 and brought with him a wealth of knowledge in the resourcing field. His role within Victa is so much more than just a Rostering Manager – everyday he assists our customers and is well known for his creative thinking, detailed understanding of railway operations and his ability to find achievable solutions.
He is probably one of the most embedded people in our organisation regarding communication with our customer portfolio. It is Carl that our customers approach when a service or activity needs cover, it is Carl that our frontline people approach about daily concerns regarding resource management, and it is Carl that mediates with our groundstaff and drivers to try and deliver a safe and effective service for our customer. No question, Carl is a very passionate individual who firmly believes in our core beliefs and ethos. He delivers a difficult role with passion and enthusiasm.
The RailStaff Awards are designed to honour the people and teams in the industry that go above and beyond to make the UK’s rail industry one of the best in the world. The awards have been recognising the achievements of rail industry employees since 2007 to show appreciation for the people who deliver the railway - from drivers to cleaners, and engineers to station staff.
VOTE FOR CARL here!
Voting is open until 22nd October.